The KPDNHEP had conducted an investigation on the budget airlines following complaints by air travellers.
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Air Asia will provide complete feedback on the delays and rescheduling of its domestic flights within the next 24 hours following a probe by the Domestic Trade and Consumer Affairs Ministry (KPDNHEP).
This was said by the Domestic Trade and Consumer Affairs Minister Datuk Seri Alexander Nanta Linggi following his ministry’s investigation on the matter.
“Therefore, I urge the MOT (Ministry of Transport) and Mavcom (Malaysian Aviation Commission) to be more proactive and to find the best solution on the issue,” the minister tweeted.
Yesterday, Nanta said that the KPDNHEP will probe the delays and rescheduling of the budget airlines’ domestic flights since the beginning of April which cause an uproar among air travellers.
He reminded consumers of their right to claim compensation to continue their journey, adding that this was subject to several factors and reasons for flight delays or cancellations, based on information from the Malaysian Aviation Commission (Mavcom) website at http://mavcom.my.
“If you feel that you have not been adequately compensated, please lodge a formal complaint with the airline before contacting Mavcom,” he said.
Air Asia had on 6 May, issued an apology to its customers following lengthy delays during the Hari Raya and Labour Day holidays.
“AirAsia apologises to any guests who have been affected by a disrupted flight this past week as a result of significant demand during the peak Hari Raya travel period.
“As always, we did everything we could to minimise any disruption for our guests and to ensure everyone was able to get to where they are going as soon as possible during this important time of travel.
“AirAsia remains committed to always providing the very best in terms of safe, affordable and reliable air travel,” the budget airline’s statement reads.