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Tony Fernandes Promises That AirAsia Refunds Will Be Done, But Gradually

Tony Fernandes Promises That AirAsia Refunds Will Be Done, But Gradually

In a video posted on social media, he said that the company is trying to pool resources to refund their customers.

Hakim Hassan

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AirAsia still has around 450,000 customers yet to be refunded, said AirAsia Group Chief Executive Officer Tan Sri Tony Fernandes.

In a video he posted on social media, the airline tycoon said that the company will try to gradually pay the customers off in the form of credit shells.

Since January of this year, he said that they have given out 1.5 million refunds.

Tony also thanked 2.9 million of their customers for opting to the credit shell refund scheme in the video.

Credit shells is a form of credit which passengers can use to make another booking in the future. Due to the viral outbreak of Covid-19, that credit is valid for up to 2 years.

Tony promises to refund AirAsia customers

Report: AirAsia to lay off 250 staff members following Covid-19 downturn |  Malaysia | Malay Mail
Credit: Malay Mail

We have 450,000 people still to pay back and we’re going to pay back. Every week, we’re still clearing with whatever little cash we have and we will get there, for sure.

AirAsia Group Chief Executive Officer Tan Sri Tony Fernandes via LinkedIn

He also mentioned in the video that AirAsia is now trying to keep themselves afloat after the pandemic has halted commercial flight activities for a year but believes that they can bounce back.

10% of our staff we have to let go, many of our staff are now on less pay or have been furloughed, but this is trying to keep the airline alive, so we can come back stronger which I believe we will.

AirAsia Group Chief Executive Officer Tan Sri Tony Fernandes via LinkedIn

AirAsia X is not doing too good either

AirAsia X revises restructuring scheme to accommodate Malaysia Airports,  but says won't be cowed | Money | Malay Mail
Credit: Malay Mail

Talking about AirAsia X, Tony said that the company is also negatively affected and are going through a corporate restructuring.

He also mentioned that the company is also trying to refund their customers.

It’s reported previously that AirAsia X has been seeing losses for seven quarters in a row and is currently on the verge of bankruptcy.

READ MORE: AirAsia X Sends Out Refund Forms To Customers Who Prepaid For Flights


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