The altercation involving a female Immigration Department officer and a man occurred on 19 August at UTC Selangor, Anggerik Mall, Shah Alam.
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The Immigration Department has transferred a female officer that was involved in an altercation with a civilian at UTC Selangor, Anggerik Mall, Shah Alam to another department.
The department’s director-general Datuk Seri Khairul Dzaimee Daud said that its Integrity Division is currently probing the incident in accordance with the civil servant disciplinary rules and procedures.
“We are looking at the matter seriously, even though preliminary investigation showed there was an element of provocation from the man, but the action taken by the officer was against the department’s ‘Integrity, Professional, Friendly’ slogan.
“Also, the officer, who is a civil servant, should not have shouted and cursed at the man,” Khairul was quoted by the New Straits Times.
The incident which occurred on 19 August, was also caught on camera and the video had since gone viral over social media.
Inside the 26-second video, the female officer can be heard repeatedly telling a man, clad in a red shirt, to get out of the department’s office.
@xtra_my Kenapa sampai nak maki hamun😢🥺 #fyp #xtramy #kakitangan #kerajaan #imigresen #tontonmy #beritaditiktok ♬ original sound – XTRA
Khairul however expressed his disappointment with the provocation from public members.
“We have prepared several methods to facilitate people with the passport renewal process including online application and extended operating hours on Saturdays and Sundays.
“As such, we advise them to refer to the department’s social media for the latest updates,” he said.
Nevertheless, Khairul said that the department will not tolerate any unprofessional behaviours from its personnel.
“Stern action will also be taken against any party that tries to tarnish the image and credibility of the department.”
Reacting to the incident, several TikTok users criticised the officer’s abrasive attitude towards the member of the public.
However, there are some who urged the public not to pass quick judgment without knowing the full story first.