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You Can Get Your Medication Delivered For Free Or In Other Ways During MCO

You Can Get Your Medication Delivered For Free Or In Other Ways During MCO

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In the midst of the Covid-19 pandemic, the importance of staying at home and practicing social distancing is well known.

However, there are certain instances where it’s necessary to leave the house – such as picking up medication for those with illnesses and chronic conditions.

While this is absolutely essential, the Health Ministry (MOH) actually has a couple of pharmacy value added services (VAS)  for patients to receive their medicine by post, drive-through or self-pickup.

Medicine by Post (UMP)

UMP is an initiative of the Pharmaceutical Services Program in collaboration with Pos Malaysia Berhad. The service was started in 2010 at Outpatient Pharmaceuticals where follow-up medicines will be shipped to their preferred location.

Normally, the patient would pay Pos Malaysia between RM5.30 and RM10.60 in cash upon delivery depending on weight and zone of destination.

However, for the MCO period until 30th June, the cost of the medicine delivery is borne by the Health Ministry.

Health Director General, Datuk Dr Noor Hisham Abdullah explained that medicines that can be supplied through this service are tablets and capsules.

For fluids and medicines that require specialized storage, such as insulin that should be kept in the refrigerator at 2-8⁰C, patients are advised to use other VAS service options.


Locker4u is a value-added service provided to patients for follow-up medication. This system allows patients to take medicines in special lockers that can be taken after working hours.

Locker4U facility at Hospital Tuaran, Sabah.
(Credit: JKN Sabah)

The service is available for patients with long-term prescription, with the terms:

  • Understand your own medical therapy
  • Understand how to take medicine
  • Condition is stable with medical therapy
  • Have 2 or more types of prescribed medicine

Drive-Through Pharmacy Service

Patients need to register for the service before medicine collection.

Drive through pharmacy facility at Hospital Kuala Lumpur.
(Credit: HKL)

Once registered, patients are required to inform pharmacy staff their medicine collection date via appointment card, telephone or SMS. Their prescriptions will be prepared before the appointment date, so there’s no waiting time.

The list of MOH facilities providing the drive-through service can be seen HERE.

Pharmacy SMS & Take

Patients only need to send a short message (SMS) about their details and the desired date and time of collections. Then, they can come and collect their follow-up medical supplies without having to queue or wait too long at the pharmacy counter.

The full list of MOH hospitals and health clinics with all these value added services can be checked HERE.

For further details on these medicine delivery/pick-up options, you can contact the pharmacy at the MOH facility where treatment was received to register for a VAS.

Alternatively you can also call the National Pharmacy Call Centre (NPCC) at 1800-88-6722 (from 8am-5pm, Monday-Friday, except public holidays).

Don’t forget to share this valuable information with family and friends! Let us know if you find this service useful on TRP’s Facebook, Twitter, and Instagram!

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