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Online Learning Still A Puzzle To Solve For Most People Says Study

Online Learning Still A Puzzle To Solve For Most People Says Study

New study from Lenovo and Microsoft shows challenges abound in e-learning but there’s also enormous opportunities.

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A study commissioned by Lenovo and Microsoft found that both students and educators see enormous potential in online learning, but are just beginning to enjoy its advantages after a year of shifting to a virtual classroom. 

The biggest barriers have not been a lack of technology access, but low use of available solutions and social challenges from extended periods of remote learning.

Technology Spending

Eduardo Soares / Unsplash

The study found that in Malaysia, more than 96% of students and 99% of educators increased their use of technology during the past year, while 88% of students and 84% of educators spent more money on technology during the past year than they had in the previous year. 

This trend will continue, with 83% of students and 89% of educators expecting to further increase their spending on learning technology in the coming year.


The educators and students who participated in the study had differing opinions on the impact of online classes on educational performance. 

Educators were relatively positive about their teaching performance online, with 66% of educators in Malaysia confident that teaching performance had improved, and 19% believing it had been maintained. 

However, students’ assessment was mixed: 42% of students believed their performance had improved, 25% believed it had stayed the same during the period of online learning, and the remaining 33% believed their learning performance had declined.


Alfons Morales / Unsplash

Among students, accessibility (66%) and flexibility (57%) were named as major advantages of online learning, including the ability to access a broad variety of content and materials from all over the world. 

Additionally, 62% of students and 75% of educators praised the convenience of eliminating the need to commute.

On the other hand, 68% of educators highlighted the advantages of centralizing the teaching materials in one easily accessible online resource such as Microsoft Teams for Education, along with 54% who commend the fact that e-learning encourages collaborative learning, and allows for more personalised learning and support.

Security & Privacy

Students and their parents said it was “extremely important” that their technology provides security (85%), privacy (81%), flexible performance (78%), and continuous value (74%). 

More than half (63%) also considered it to be extremely important to have the lowest possible cost for a technology solution.

Educators were also interested in education-specific security (72%) and data privacy (74%), but also said collaboration features (58%), student assessment tools (60%), general ease of use (54%), and accessibility features (48%) are extremely important.


Lenovo Yoga Slim 7i (13)

Although 89% of students used a laptop such as a Lenovo Yoga and 29% used a tablet such as a Lenovo IdeaPad to access online learning, few had embraced the full suite of learning solutions. 

Just 49% of students used video conference apps such as Microsoft Teams, only 21% used cloud-based document sharing, and 13% used remote access files. 

Around 20% of students had access to an online learning management system.

As for the educators, almost 95% of them used a laptop such as a Lenovo ThinkPad for their daily teaching. While 81% had used video conference apps, only 56% used cloud-based document sharing, and just 33% used remote access files. 

Around 70% used an online learning management system. Additionally, 35% had used a virtual reality platform such as Lenovo ThinkReality.

Tech Support

As education becomes more technology-dependent, so does the importance of technical support.

While many school technical support teams were unable to cope with the increase in demand, students and educators found alternative sources of support. 

The study found that students were more likely (48%) to ask a classmate, friend, or younger household member for help than they were to go to school tech support staff (13%).

Similarly, 40% of educators addressed their concerns to the school tech support team, but 36% simply tried to find an answer themselves, 32% asked another teacher, and at least 8% consulted with a nearby teenager.

Around 17% of educators had embraced device-as-a-service (DaaS). DaaS offers a subscription-based model including laptops, desktops, tablets, tech support, software and management services.

The Environment

Students and educators found the biggest barrier to online learning is their environment. 

The top four factors listed as challenges by students and their parents were distractions at home (64%), less motivation to attend online classes at home (64%), lack of immediate feedback and interaction with teachers and classmates (59%), and social isolation or difficulty in meeting people (52%).

While video conferencing applications provide many avenues for real-time interaction, attending all their classes through a screen proved to be challenging for students. 

89% of educators listed “students get distracted or lose concentration during live sessions” as one of the major barriers to e-learning.

About The Study

The study was conducted by specialist firms YouGov and Terrapin across 12 markets in the Asia Pacific during May 2021.

The study examined nearly 3,400 students, parents and educators to understand their assessment of e-learning since the pandemic began, including 366 respondents in Malaysia, and explored how technology can further engage students and support learning.


Eddie Ang – Executive Director & General Manager, Corporate & Public Sector Business, Lenovo Asia Pacific

What we see from this study is that there can be enormous benefits from education technologies, but students and educators have yet to embrace its full potential.

Both students and educators are looking for collaborative, personalized learning – using technologies that can keep them engaged, with the material and with each other. Lenovo is at the forefront of these technologies, with built-in features leveraging Artificial Intelligence, helping create opportunities for online engagement, and providing convenience and reliability.

Eddie Ang, Executive Director & General Manager, Corporate & Public Sector Business, Lenovo Asia Pacific. 

Lenovo’s services portfolio supports ongoing learning by bringing end-to-end solutions to schools and universities.

  • Lenovo Managed Services equips all devices with cybersecurity software and secure collaboration tools that ensure data protection and student safety
  • Lenovo Device as a Service (DaaS) ensures comprehensive technical management, helpdesk, and support for students and educators on and off-campus
  • Lenovo Hybrid Classroom solutions create more dynamic learning environments with all-in-one smart collaboration systems like the ThinkSmart Hub, making it easy for students and educators to connect, share, and learn remotely.
  • VR devices and solutions such as ThinkReality and Lenovo VR Classroom 2 allow educators to further engage and inspire students through virtual reality lessons that enhance students’ understanding of subject matter.

As the world adjusts to a new normal, education is entering a new age of teaching and learning. 

Advanced technologies are paving the way for students to experience immersive learning with real-world applications, and empowering educators to help students continue learning through new and different methods, wherever they may be.   

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