The person spent more than an hour waiting on the line for LHDN to pick up the call.
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Bureaucracy can be hell to navigate, and no one knows this better than the Malaysians who have business with government offices.
Recently, Malaysians took to social media to complain about taking forever to get in touch with the civil service.
It all began when one frustrated netizen went online to share his personal experience of supposedly spending a very long time trying to make a phone call to the Shah Alam Inland Revenue Board (LHDN) branch.
Twitter user shahrizan_k complained on social media that LHDN’s Shah Alam branch is unreachable by phone.
He made the complaint in a posting on 12 January, which was addressed to LHDN officials.
“I’ve ordered food, ate and finished eating, still ringing,” wrote shahrizan_k in his Tweet and shared a picture of a smartphone with a timestamp that shows he’s been on a call with LHDN Shah Alam for 30 minutes and nine seconds.
On 13 January, he made another posting saying that he’d been calling the office for over an hour but still didn’t get a response on the other line.
That same day, LHDN’s official Twitter account responded to his complaint. They apologized for the inconvenience and asked him to contact them online.
Mohon maaf atas kesulitan yang dihadapi.Kemukakan pertanyaan di https://t.co/yI1G6qmUBx atau DM maklumat diri dan isu untuk bantuan lanjut.— LHDNM (@LHDNMofficial) January 13, 2022
In a later “update” posted on 14 January, shahrizan_k revealed that he had finally managed to get the issue sorted out “quickly”.
But, the cat has already been let out of the bag
Malaysians quickly took LHDN and other government offices to task their alleged substandard service.
Commenters shared similar experiences of waiting to be served by LHDN.
Yeah, last week I was on the phone a couple of hours trying to get in touch with one of their departments too. Incredible how the phone can rings for 10 minutes (and longer) with no one picking up 🙃 https://t.co/bKnY1Bt0Gu— The Shazana 💜❤️💙🧡💚💛 (@theshazana) January 13, 2022
Some took shots at other government offices like the Land Office for having similar dissatisfactory service.
Tak try call Pejabat Tanah lagi, mahu lebih 24 jam still hold lagi. https://t.co/T1kx3XjspE— Hazrin『ハズリン』 (@hazurinkakkoi) January 13, 2022
Netizens even shared some personal tips on how to get a hold of the agency faster
One trick involves emailing LHDN and addressing the correspondence directly to the agency’s higher-ups or even government ministers.
Pengalaman saya berurusan dengan LHDN ni, kalau call, memang susah.— Aiman Mo’eis 🏴 (@AimanMoeis) January 13, 2022
Saya send email.
CC semua pengarah dalam negeri tersebut.
Alhamdulillah, pantas bekerja.
Kalau x buat macam ni, x tahu lah bila dapat respond.
Cc semua menteri dan perdana menteri baru laju buat kerja my dad always do that https://t.co/hf2XnXIikg— αмιη (@aminsaha) January 13, 2022
Others suggest getting a hold of a direct extension number to LHDN personnel.
Tips untuk lagi cepat. Dapatkan extension number https://t.co/aBgx0QKqZ4— Adri Zainul (@AdriZainul) January 13, 2022
Typing out trending topics and walking the fine line between deep and dumb.