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“Complain To DBKL” RapidKL Says Broken Escalator At LRT Station Not Their Problem To Fix

“Complain To DBKL” RapidKL Says Broken Escalator At LRT Station Not Their Problem To Fix

Rapid KL has changed its stance and said the unfixed escalator is not their problem to solve.

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Five years ago, Twitter user Muz informed Klang Valley’s public transportation provider, Rapid KL about the broken escalator at the Sri Rampai LRT rail station in Wangsa Maju, Kuala Lumpur.

The escalator is allegedly unfixed until today.

Previously, Rapid KL responded with a tweet saying, “We apologise for the inconvenience. At this time we are waiting for spare parts to repair the said escalator.”

READ MORE: It’s Been 5 Years & This LRT Escalator In KL Is Still Out Of Order

Today, Rapid KL said on Twitter that the escalator isn’t under their jurisdiction to fix after checks.

In the tweet, Rapid KL also included a photo of‘ evidence’ to show that the escalator isn’t their problem to fix.

Netizens obviously saw the tweet for what it was: a clumsy deflection.

“Lmao they basically just said this. ‘How do I know? I’m just a fish,” a netizen wrote.

“Lol this is not even a solution. More likely to save themselves,” another netizen tweeted.

“So, MyRapidKL/RapidKL is Prasarana? Is the culture within the organisation the same across Malaysia? To draw lines and say this is not my jurisdiction? But the bigger picture still stands to be corrected. Collectively, it needs to be solved. Have you done your part? :)” someone else wrote.

A netizen summed everyone’s sentiments up best by writing, “Easy to say, “not my problem” isn’t it? Hahaha instead, go inform the proper authorities who need to fix the escalator lah. Serve your customers right. Everything the rakyat have to do.”

A netizen also asked, “So five years ago, was the spare part that was ordered a lie or wrongly ordered?”

But the question still remains, who is responsible for the escalator repairs if the escalator isn’t under Rapid KL’s jurisdiction?

In a second tweet, Rapid KL told customers to divert their complaints to DBKL if they have an issue with the unrepaired escalator.

A netizen joked that Rapid KL is going to let DBKL take the blame in this game of ‘Tag, You’re It.’

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