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It’s Been 5 Years & This LRT Escalator In KL Is Still Out Of Order

It’s Been 5 Years & This LRT Escalator In KL Is Still Out Of Order

The escalator has been out of order since 2016.

Akmal Hakim

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It has been exactly five years since Twitter user Muz informed Klang Valley’s public transportation provider, Rapid KL of a broken escalator at the Sri Rampai LRT rail station in Wangsa Maju, Kuala Lumpur that allegedly remains unfixed until today.

Netizens shared a rather depressing laugh when Muz retweeted the ‘anniversary’ of his personal enquiry to Rapid KL’s social media pages about the escalator that he said had been out of order for some time on 9 November 2016.

His complaint at the time did receive a reply from the official @AskRapidKL customer support page to which they said that “We apologise for the inconvenience. At this time we are waiting for spare parts to repair the said escalator.”

“I’ve been waiting for five years, we’ve changed governments three times, the escalator still hasn’t got its spare part since 2016?” asked Muz in his latest enquiry half a decade later.

This time, his question got an answer from the @MyRapidKL Twitter page which thanked him for informing them about the long-standing issue and said that they would get their staff to check on the matter.

The Twitter exchange of course gained massive attention from other social media users who were quick to criticize Rapid KL as well as point out the weaknesses of Malaysia’s public transportation services.

Some commuters who frequent the Sri Rampai LRT station also shared their own personal experience to confirm that the escalator there had been out of service for a very long time.

Others also took the opportunity to inform Rapid KL of other out of service escalators across the Klang Valley.

Rapid KL and its parent company Prasarana Malaysia has been a hot topic in the public conversation sphere as of late mainly due to headlines like these:

Read More: LRT Doors Wide Open As Train Speeds Between Stations, RapidKL Apologises & Investigates

Read More: LRT Cleaning Crew Criticized For Doing A Careless Job

In May 2021, Pasir Salak Member of Parliament (MP) Datuk Seri Tajuddin Abdul Rahman was sacked from his post as Prasarana Malaysia chairman after the incident which saw two trains carrying some 200 passengers colliding on the LRT Kelana Jaya line where 81 people were injured including 47 who were seriously injured.

Read More: Kelana Jaya LRT Train Collision: Early Reports Point To Human Error


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