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Here’s What You Can Do If You’ve Been Overcharged For Covid-19 Tests

Here’s What You Can Do If You’ve Been Overcharged For Covid-19 Tests

If you’ve been overcharged, complaints can be made with the Covid-19 Crisis Preparedness and Response Centre.

Akmal Hakim

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The government had set a ceiling price for all Covid-19 screening tests nationwide to make sure that it stays affordable for all.

According to Health Minister Datuk Seri Dr Adham Baba the price cap was gazetted under the Emergency (Essential Powers) Ordinance 2021 on 11 May 2021;

The new prices for Covid-19 tests set across the country are;

  • RT-PCR: RM150 (Peninsular Malaysia), RM200 (East Malaysia)
  • RTK-Antigen: RM60 (Peninsular Malaysia), RM80 (East Malaysia)
  • RTK-Antibody: RM50 (Peninsular Malaysia), RM70 (East Malaysia)

No one really knew about this until now

Comments online reveal that Malaysians were largely unaware of the new price cap enforced by the government.

A number of people had voiced complaints that clinics and hospitals across the country were still charging high prices for Covid-19 screenings.

A quick look through the social media pages of several prominent private medical facilities in the Klang Valley also shows advertisements offering Covid-19 screenings that are priced higher than the national ceiling.

Denizens also showed concerns over the price difference for the Covid-19 test between the Peninsular and East Malaysia.

What do I do if I’ve been overcharged?

Dr Adham said that hospitals, clinics or test labs must provide specific details on any additional charges for Covid-19 tests.

He explained that the public can lodge a complaint with the Health Ministry’s Covid-19 Crisis Preparedness and Response Centre (CPRC) if they have been overcharged for their Covid-19 screenings.

CPRC 01 360x360
(Credit: CPRC)

Ultimately, Malaysians can also file consumer complaints with;

Domestic Trade and Consumer Affair Ministry (KPDNHEP)
Hotline: 1-800-886-800
e-complaints: aduan 2.0 webpage, (HERE)
WhatsApp: +60192794317

Malaysian Consumer Associations (FOMCA)
Hotline: +037876 2009
Email: fomca@fomca.org.my

National Consumer Complaints Centre (NCCC)
Hotline: +60378036000 or +60378050009


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