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Compounds Worth RM4.6 million Issued To Telco Companies In Q2 2020

Compounds Worth RM4.6 million Issued To Telco Companies In Q2 2020

Hakim Hassan

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92 compounds worth RM4.6 million have been issued to telco companies during the second quarter of the year by the Malaysian Communications and Multimedia Commission (MCMC) according to a statement released by the agency.

The amount is higher compared to the whole of 2019 which saw only 26 compounds being issued worth RM960,000.

The compounds include errors in billing complaints, non-billing complaints, resolution performance and call handling performance standards for customer hotlines.

Digi has the most number of compounds with 31 compounds (RM1.55 million) followed by Maxis (28 compounds, RM1.4 million) and Celcom Axiata Bhd (24 compounds , RM1.2 million).

Picture Credit: Suruhanjaya Komunikasi dan Multimedia/Facebook

For comparison, the most number of compounds issued last year was 10 to Telekom Malaysia Bhd which is worth RM500,000.

Picture Credit: Suruhanjaya Komunikasi dan Multimedia/Facebook

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