Bank Refuses To Exchange Dyed Ringgit Notes From ATM? Here’s What You Can Do
A TikTok user recently had issues exchanging dyed money she withdrew from the bank’s ATM and asked netizens for help.
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A TikTok user recently lamented that the money she withdrew from the automatic teller machine (ATM) was stained with a red dye.
When she returned to the bank to exchange the notes, she was allegedly told that the bank wouldn’t accept the tampered cash.
She was allegedly told there was no evidence that it came from the bank’s ATM although she provided the receipt.
Feeling lost, she asked netizens what she should do.
Biasanya kalau jadi macam ni, apa perlu dibuat? 🤔 pic.twitter.com/Y30NXoFQkh
— Jalal Misai (@jllmisai) March 18, 2023
Netizens advised her to lodge a police report so that they could investigate the bank’s CCTV and ATM.
Meanwhile, others jokingly suggested that she bank in the dyed notes and withdraw money again. In response, the TikTok user said she couldn’t do that due to the dyed note.
Fortunately, she managed to exchange the tampered notes at another bank.
@yusuf.syanadz Replying to @Amirul Purple Shop ♬ Ngopi Maszeh – Happy Asmara
What can you do if you receive dyed notes?
If you ever find yourself receiving dyed or tampered notes, there are some things you can do.
First, you can try exchanging the tampered notes at the bank. A netizen said they insisted the bank help them change the money and the bank acquiesced.
If that doesn’t work, you can lodge a police report and bring a copy of the report to the bank to change the money.
Pernah kene… Same gak die ckp xde bukti… Xcheck cctv pun…. Sy buat keras je xmo bganjak dr kaunter 2….last2 die mgalah… Hmmm.. Boleh pun… Yer2 mule2 suh g tukar sndiri kt bank negara…
— Emre Hasegawa (@eamir_emre) March 18, 2023
Pergi balai polis report, kemudian bawa salinan report ke bank yg mana ko withdraw.
— Faisal (@faisal_mn_) March 18, 2023
Inform the bank which atm machine you did your transaction. They should have your account activity, plus CCTV.
Posting the issue in tiktok or any social media won’t solve the matter.
The other option is to head over to Bank Negara to change the money. However, they might want to assess the currency notes first so that will take some time.
According to Bank Negara’s website, the value will be refunded to your bank account after the assessment.
Why are some notes dyed?
If the money you withdrew from the ATM sport dye marks, it could probably be due to a dye bottle leaking inside the machine.
The dye bottle or ink bomb is installed in some machines to deter robberies and mark stolen money.
This is likely why most banks are wary of helping customers exchange any dyed notes just in case.
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