Here’s the who and how to complain if you’ve been cheated by a seller.
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Ever had a horrible experience with an online seller that left you losing money or being shocked by the sky high prices of meat during your grocery shopping?
Instead of suffering in silence, Malaysians can actually officially lodge their complaints against irresponsible sellers with the Domestic Trade & Consumer Affairs Ministry’s (KPDNHEP) smartphone application!
Help is just one app away
Ez ADU is a smartphone application developed by KPDNHEP that allows users to make any complaints directly to KPDNHEP so that appropriate action can be taken.
With just one app, users can make a complaint in 4 simple steps:
- Key in details of the complaint
- Complaint report
- Geo tagging
- Include photos or videos as evidence
KPDNHEP outlines that examples of misleading practices include:
- Fraudulent Services
- Fraudulent Pricing
- Internet Transaction Fraud
- Sales of Petroleum Substances
- No Price Tag
- Motor Vehicle Workshop
- Telecommunications Services
- Scams Scratch and Win
- Fraudulent Hire Purchase Agreement
- Malpractice of Direct Selling
So this means you can complain about misleading products by online sellers, overcharging at restaurants for water, retailers not displaying prices of goods, abnormally high prices of meats, eggs, poultry and more.
If you’re not entirely sure of the price of meats, goods, seafood sold at the grocers, you can check it first at the KPDNHEP Price Catcher website (HERE) to ensure that you’re paying a fair price.
After the complaint has been lodged, users can review the status of complaints and actions taken and go through their history of complaints made.
Does it really work?
Well, plenty of Malaysians online have been sharing their experiences of triumph after lodging complaints with KPDNHEP.
baru tahu info berguna ni pic.twitter.com/K7WatAv1gY— abcidgaf 🌙✨ (@aiman__rahman) April 16, 2021
Do take note that this app requires Android 3.0 and above. For best use, please use Android 4.0 and above and dual-core devices and above.
If an app is not really your thing, consumers can also forward their complaints (or queries) at the Portal e-Aduan 2.0 (HERE).
Complaints can also be submitted via:
Call centre: 1-800-886-800
Whatsapp: 019-279 4317.
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