Woman Pays RM868 For “Disastrous” Homestay, Another RM180 For Mop
Despite paying a high price for an unpleasant stay, the owner refused to refund the RM200 deposit upon check-out.
Subscribe to our Telegram channel for the latest stories and updates.
A woman’s trip to Penang became a nightmare after renting a dirty, smelly homestay for RM868 per night.
The woman, who chose to remain anonymous, shared her experience on social media, detailing the unpleasant conditions of the homestay and the unreasonable demands made by the owner upon check-out.
According to the woman’s post on Facebook, she and her family found the homestay through a Google search and booked it directly using the phone number provided.
The reviews from previous guests were positive, but the actual condition of the homestay was far from what was advertised.
There were many mosquitoes, the air conditioner was leaking, and the toilet was extremely smelly.
The woman also mentioned that her mother fell at the homestay due to the swimming pool location, which was not strategically placed.
Despite paying a high price for an unpleasant stay, the owner refused to refund the RM200 deposit upon check-out.
The owner accused the woman of damaging his mop and demanded a payment of RM180 for a replacement.
The woman argued that there was CCTV in the homestay that could prove who was responsible for the damage, but the owner claimed that the CCTV was not working.
After several attempts to retrieve her deposit, the woman was eventually told that it had been refunded to one of her family members, but she had not received it.
Netizens Criticize Owner’s Behavior And Urge Complaint To MOTAC
The woman’s post on Facebook has since gone viral and has received many shares.
Many netizens have criticized the owner’s behaviour and urged the woman to file a complaint with the Ministry of Tourism, Arts and Culture (MOTAC).
Some netizens also advised travellers to take photos or videos of their accommodation upon check-in and check-out as evidence in case of disputes.
This incident highlights the importance of transparency and accountability in the hospitality industry.
Homestay owners should ensure that their properties are clean and well-maintained and not make unreasonable demands or withhold refunds from their customers.
Share your thoughts with us via TRP’s Facebook, Twitter, and Instagram.
