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When it comes to rush hours, LRT commuters are being taken for a ride and feeling the strain.
So what are commuter rail issues in and around the nation’s capital?
Besides congestion and overcrowding, they have to deal with delays, and many expressed disappointment at queueing and waiting a long time.
These people rely on the rail network to get to and from work daily.
Taking their unhappiness to social media, they want to know why Rapid KL could not increase train frequency during peak hours.
LRT MAKIN TAK MASUK AKAL LA KENE TUNGGU EVERY 7 MINUTES. INGAT LAWAK KE KELUAR AWAL PUN STILL SAMPAI LAMBAT! @MyRapidKL— abcdefarra (@starlightfa_) September 12, 2022
Bearing The Brunt Of The Commuter Onslaught
Some said Prasarana CEO and Transport Minister should be sacked due to their failures in management in handling facilities built using taxpayers’ money.
Twitter users informed Rapid KL about the difficulties that emerged, seeing many passengers queuing until the exit at several stations.
Sharing a picture of the situation at Pasar Seni LRT station, Twitter user @RMuzmar urged RapidKL to give rebates to passengers as compensation for the problem.
Another Twitter user, @Mohdazrai78, shared a photo of passengers at the same station.
It showed commuters being barred by security personnel from using the escalator up to the gantry area.
Keeping Dissatisfaction Under Control
In response to the incident, RapidKL said they are supervising and monitoring the day-to-day operations of its passenger train fleet.
But commuters were not convinced, and complaints continued to surface.
If u care about your customer, you should foresee this situation to happen and come out with a solution before implementing any major maintenance schedule,…but no, just treat the passangers as heard of cows as they are still paying the same rate for this bullshit service— degeoDicaprio (@mohdazrai78) September 12, 2022
Meanwhile, Twitter user @Dino_omar criticized RapidKL for the “inefficient” train frequency.
With a crowd like this in the morning, your frequency is every five minutes? You have to do better than that.Twitter user @Dino_omar urging that trains depart from the stations on time.
RapidKL responded to the tweet by saying that the complaint had been shared with its team for follow-up action.
RapidKL also assured commuters that they would continue to monitor the current situation.
Same Old Problems
The Kelana Jaya LRT train line recently experienced technical problems at KL Sentral station, which caused travel delays.
A video shared on social media also showed smoke coming out of a train carriage parked at the station.
Commuters had also been plagued by damaged escalators that seem to take a long time to be repaired.
lrt,mrt mesti ada masalah ni kan . escalator dkt glenmarie belah belah naik from pusat perdagangan kelana jaya tu dh 2 mggu rosak. https://t.co/7xrzfFgURk— Kyu (@itsmeanoohsehun) July 2, 2022
Images of commuters being crammed sardine-like into carriages also regularly appear on social media.
These had contributed to the delays as train doors reopened when blocked.
At the same time, the feeder buses also suffer from various problems, including punctuality.
Kapten Bas Buat masalah, diam. Kekurangan Bas, diam juga. Kekerapan Bas waktu peaks, bermasalah. Bas rapid KL laluan 202 tak punctual langsung. Application PULSE pun tak guna je download @AskRapidKL Bila nak maju kalau orang atasan buat bodo. Bahagian Operasi makan gaji buta ke?— berriessss (@qtpie_czeniess) July 12, 2022