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Third-Party Online Transfer Service Temporarily Interrupted, At Least 5 Banks Affected
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Third-Party Online Transfer Service Temporarily Interrupted, At Least 5 Banks Affected

Customers were asked to wait 24 hours or check with the account receiving the remittance.

Fernando Fong
by
September 12, 2022

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Money and finances can become a constant source of stress in your life and lead to anxiety and other emotional distress.

People also feel stressed about money even when they can’t access their online bank account, or a payment or transfer they’ve made has failed.

That’s what happened when banks in the country faced online system failure or interruption of service on Monday morning (12 September).

Sin Chew reported that several domestic banks, including RHB, Maybank, Public Bank, CIMB and United Overseas Bank (UOB) faced disruptions to their online banking services.

Customers complained that they couldn’t perform third-party online transfers.

At the time of writing, the customer service of Hong Leong Bank (Hong Leong) informed that the remittance to another Hong Leong account was smooth.

However, the transfer to the aforementioned banks had problems.

Sin Chew said its reporter tried to conduct DuitNow online transactions through RHB Bank but was unsuccessful.

The website also notified that the account to be transferred was rejected.

However, the money has been debited despite being notified that the transaction was unsuccessful.

Widespread Problem

Sin Chew then called the bank to find out, and the bank staff confirmed the matter.

Customers were told to wait for 24 hours or check with the account receiving the remittance whether they had received the remittance.

The bank staff added that the online money transfer service started having problems this morning.

In addition, when the reporter called Maybank’s hotline, they were told that the bank was facing network service interference.

Customers were temporarily unable to make online transfers and at the same time, the bank received many telephone inquiries.

Public Bank’s customer service staff said they also faced the same difficulties.

Meanwhile, the customer service staff of Hong Leong Bank told them that there is no problem with their bank’s online internal transfer.

However, they received feedback from the customer that money transfers to RHB Banks, CIMB, UOB, and Maybank were all having problems.

Furthermore, transfers via services such as FPX and Jom Pay could not be done.

Everybody Stay Calm

At noon, the relevant services have not resumed, but some banks managed to respond to the situation later in the afternoon.

Some users tried to perform online transfers using the web browser instead of the mobile app, with mixed results.

With the recent rampant bank fraud and online fraud, bank customers had good reasons to panic.

READ MORE: Man Loses RM4,600 After Clicking SMS Link, Scammers Use Barisan Nasional’s Name To Steal

Sin Chew Daily added that as of 12:40 pm, no bank has posted on social media to notify users.

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