Immigration Offices Change Operating Hours Again, As Fewer Malaysians Apply For Passports At Night

The new operating hours will apply for Immigration Department offices in Peninsular Malaysia, including those at UTC outlets.

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For those who plan to update or apply for a Passport from 15 August onwards, please note that Immigration Department offices in Peninsular Malaysia have revised their hours.

The changes will include its offices in Urban Transformation Centres (UTCs).

Immigration director-general Datuk Seri Khairul Dzaimee Daud said the shorter hours are due to a decline in the number of passport applications in the evening.

The new operating hours will be as follows:

8 am – 5 pm (Weekdays)

Perlis
Pahang
Terengganu
Kedah

8 am -7 pm (Weekdays) | 8 am – 12:30 pm (Saturdays)

Kuala Lumpur
Selangor
Putrajaya
Perak
Melaka
Johor
Kelantan
Penang
Negeri Sembilan

8 am – 5 pm (Weekdays & Saturdays)

Perlis
Pahang
Terengganu
Kedah

8am – 9pm (Weekdays) | 8 am – 5 pm (Saturdays)

Kuala Lumpur
Selangor
Putrajaya
Perak
Melaka
Johor
Kelantan
Penang
Negeri Sembilan

Collect Your Passport Within 90 Days

At the same time, Khairul said that more than 9,000 international passports applied online across the country are waiting to be claimed.

Applicants are urged to go to the passport issuing office to retrieve them immediately to avoid revoking their passports.

Home Minister Datuk Seri Hamzah Zainuddin had earlier reminded people who apply for passports online to collect them as soon as possible.

Otherwise, unclaimed passports will be revoked 90 days after they are issued.

Previously, the operating hours at six passport issuing offices and Immigration Department counters were extended to 10 pm.

In contrast, the other six have been extended to 6 pm since 11 May to overcome the difficulties of Malaysians in obtaining passports.

The six premises with extended operating hours to 10 pm are Putrajaya, Kuala Lumpur, Selangor, Johor, Negeri Sembilan and Melaka, while Penang, Kedah, Perak, Kelantan, Terengganu and Perlis are extended to 6 pm.

Room For Improvement

Hopefully, the revised hours will also translate into better services as public complaints about UTCs are not uncommon.

Despite repeated complaints and promises to improve, rude services and long waits remain the main grouses.

#TIL kalau buat passport collection kat UTC KL (Pudu Sentral) where your cap jari bermasalah, dia macam konsert. 5am queue pastu 8am start handout nombor giliran (gate open gitu) and then tunggu sampai lah kol 8pm. enjoy the concert.
— Appa on the Horizon 🏹 (@appapams) August 12, 2022

Aku pergi UTC Keramat tadi teman member collect passport pastu tanya dekat kaunter 10 tu Encik nak buat collection dekat mana?

Tau apa staff Imi tu jawab?
Tak baca ke kat depan tu pergi kaunter 8? Tak baca ker?
— Affa (@AffaAdn) August 11, 2022