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Immigration Offices Change Operating Hours Again, As Fewer Malaysians Apply For Passports At Night

Immigration Offices Change Operating Hours Again, As Fewer Malaysians Apply For Passports At Night

The new operating hours will apply for Immigration Department offices in Peninsular Malaysia, including those at UTC outlets.

Fernando Fong

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For those who plan to update or apply for a Passport from 15 August onwards, please note that Immigration Department offices in Peninsular Malaysia have revised their hours.

The changes will include its offices in  Urban Transformation Centres (UTCs). 

Immigration director-general Datuk Seri Khairul Dzaimee Daud said the shorter hours are due to a decline in the number of passport applications in the evening.

The new operating hours will be as follows:

8 am – 5 pm (Weekdays)

  • Perlis
  • Pahang
  • Terengganu
  • Kedah

8 am -7 pm (Weekdays) | 8 am – 12:30 pm (Saturdays)

  • Kuala Lumpur
  • Selangor
  • Putrajaya
  • Perak
  • Melaka
  • Johor
  • Kelantan
  • Penang
  • Negeri Sembilan

8 am – 5 pm (Weekdays & Saturdays)

  • Perlis
  • Pahang
  • Terengganu
  • Kedah

8am – 9pm (Weekdays) | 8 am – 5 pm (Saturdays)

  • Kuala Lumpur
  • Selangor
  • Putrajaya
  • Perak
  • Melaka
  • Johor
  • Kelantan
  • Penang
  • Negeri Sembilan

Collect Your Passport Within 90 Days

At the same time, Khairul said that more than 9,000 international passports applied online across the country are waiting to be claimed.

Applicants are urged to go to the passport issuing office to retrieve them immediately to avoid revoking their passports.

Home Minister Datuk Seri Hamzah Zainuddin had earlier reminded people who apply for passports online to collect them as soon as possible.

Otherwise, unclaimed passports will be revoked 90 days after they are issued.

Previously, the operating hours at six passport issuing offices and Immigration Department counters were extended to 10 pm.

In contrast, the other six have been extended to 6 pm since 11 May to overcome the difficulties of Malaysians in obtaining passports.

The six premises with extended operating hours to 10 pm are Putrajaya, Kuala Lumpur, Selangor, Johor, Negeri Sembilan and Melaka, while Penang, Kedah, Perak, Kelantan, Terengganu and Perlis are extended to 6 pm.

Room For Improvement

Hopefully, the revised hours will also translate into better services as public complaints about UTCs are not uncommon.

Despite repeated complaints and promises to improve, rude services and long waits remain the main grouses.

READ MORE: [Watch] UTC Security Guard Acts Like Gangster, Shouts And Snatches Phone From Journalists

READ MORE: Netizen Complained About Long Wait At UTC Kotaraya Despite Johor MB’s Earlier Promises


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