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[Watch] Passengers Claim They Missed Flight And Burned Their Tickets Due To System Error And Lack Of Staff At KLIA2

[Watch] Passengers Claim They Missed Flight And Burned Their Tickets Due To System Error And Lack Of Staff At KLIA2

Passengers claimed that airline staff were rude and told them to just buy new tickets.

Fernando Fong

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A video showing airline passengers allegedly stuck in KLIA2 after they missed their flights had gone viral.

TikTok user @m.imad050 posted the video on TikTok, saying that he was among those affected.

The passenger said he arrived early to drop off his luggage, but the system was not working and he had to queue at the manual counter.

In addition to multi-hour waits and queues, airline staff were allegedly rude to passengers.

@m.imad050 said passengers who missed flight were simply told to buy new tickets.

@m.imad050 Berapa ramai diorg nak kasi org lain missed flight? #esekeli #fyp ♬ Air Mata Syawal – Siti Nurhaliza

He added that some customers could not find their booking in the system and missed their flight.

Air Travel Complaints 

His posting prompted other netizens to share their experience.

Another TikTok user @keynaaa_azami said her flight to Kuala Terengganu was cancelled three days before the departure.

As a result, she had to scramble for ways to ‘balik kampung’ at the eleventh hour.

@keynaaa_azami

Nasib sy nak balik kampung….

♬ Air Mata Syawal – Siti Nurhaliza

Others claimed that there are too few counters which are open for check-in.

They said this is frustrating because it is holiday season and it turned out to be a nightmare for the many passengers at the airport.

Airlines should have had the resources and capacity to meet the expected demand for holiday flights.

At the same time, some advised that it would be best to arrive as early as possible ahead of the scheduled flight time.

It is generally advised to arrive at the airport two hours before your flight for domestic travel and three hours before for international travel. 

Some airlines advised passengers to arrive airport four (4) hours early prior to the scheduled time of departure following the surge of passenger travel during the peak travel period.

Travel Chaos

Demand for travel is strongly rebounding after the Malaysia’ Covid international travel restrictions were lifted recently.

Netizens urge airlines to reduce the frequency of flights being retimed or cancelled.

Such disruptions could be very costly for passengers due to extra charges incurred, especially for those with connecting flights.

Airlines must stop ignoring passengers’ legal rights as long delays continue to mount, especially in recent days and weeks.

Lessons should be learned from past experience and said there can be no excuse for a repeat of these failings.

READ MORE: Why I Will Never Fly MAS Again [Opinion]


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