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Secure Your Digital Wallet: How To Make Sure Your Account Is Safe

Secure Your Digital Wallet: How To Make Sure Your Account Is Safe

GrabPay adds more security features.

Hakim Hassan

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GrabPay has recently upgraded their safety and security features designed to protect users from fraud and security risks.

Their latest multi-layer security features enable users to perform real-time digital transactions on the platform securely.

One of the improved safety measures includes a two-factor authentication (2FA) with Grab PIN and biometrics which is encouraged for all GrabPay users.

With the increased shift of consumer trends towards digital payments in Malaysia – 62% of consumers now prefer using e-wallets while 52% preferred using real-time payments, based on reports from ACI Worldwide.

According to Grab, these security enhancements will offer consumers further assurance that their platform is a safer way to pay. 

Credit: Grab

A security feature to keep your wallet safe

The 2FA has been an existing feature on GrabPay that protects users when their mobile phone is compromised. Users are required to create a six-digit Grab PIN if they have not done so previously.

Besides 2FA, the platform will also have an option to activate added biometric authentication security measures such as fingerprint or Face ID to further protect the users information based on their mobile device settings.

As a homegrown tech enabler, we have always advocated for safe, convenient, and seamless digital payments. We prioritise our users’ data privacy and information protection across all our financial services and platform. Against the backdrop of the steep growth of real-time digital payments among Malaysians this past year, we have continued to innovate our services to better serve the digital financial needs of our consumers and merchants.

Head of GrabPay, Grab Malaysia Priyanka Madan
Credit: Grab

Priyanka mentioned that this includes more partnerships to integrate PayLater by Grab for a more inclusive, flexible, and rewarding payment option while helping Malaysians manage their spending.

As a result, 35% of new GrabPay users made successful online purchases from merchants during the early months of the Shop Malaysia Online campaign, while 80% of PayLater consumers are using the service as a budgeting tool for their online spending. Now, with the added two-factor authentication feature on our platform, our consumers have greater peace of mind when they pay with GrabPay.

Head of GrabPay, Grab Malaysia Priyanka Madan
Credit: Grab

The more security features, the better

Since its launch, GrabPay has implemented and continually optimised various safety and security measures to protect its users for all transactions online or offline. The multiple layers of security on GrabPay includes: 

  • Two-Factor Authentication (2FA): All GrabPay users are required to set-up a two-factor authentication with a six-digit Grab PIN. Users may also enable biometrics authentication via fingerprint or Face ID for added security to protect their GrabPay wallet and information.
  • Data Fraud Protection: GrabPay is integrated with a 24/7 fraud detection engine and strong in-house fraud and security team with robust processes and customised algorithms to prevent and detect fraud so as to prevent unauthorised transactions.   
  • Privacy and Security: All personal information, payments and credit card information of GrabPay users are protected and will not be shared or used externally.
  • Strong Customer Support: Grab’s Help Center is designed to educate users about GrabPay and help find solutions to any concerns. Consumers can also reach out to Grab’s customer support through the Grab app for immediate assistance. 
  • Regulated by the government: GrabPay is regulated by Bank Negara Malaysia (BNM) and users’ wallet balances are stored and protected with Grab’s global banking partners. 

For more information on GrabPay’s security measures, please click here.

Credit: Grab

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