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EPF Reopens Service Counters From 1 July

EPF Reopens Service Counters From 1 July

i-Citra withdrawal facility will be available from 15 July.

Azizul Rahman Ismail

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The Employees Provident Fund (EPF) announced that they will be reopening their service counters at branch offices starting tomorrow (1 July). The counters are open from 8:30 am to 2 pm on workdays and are limited to selected services. 

These services are:

  • Age 50, 55, 60, withdrawals.
  • Health withdrawals.
  • Death withdrawals.
  • Collection of Payment Order (PO) and withdrawal banker’s cheque.

Members will need to schedule an appointment via Janji Temu Online (JTO) first before they can receive services at the EPF service counter.

The EPF will contact members to arrange for the Payment Order (PO) and banker’s cheque collection for withdrawals made by members.

Members are also advised to use i-Akaun (Member) and i-Akaun (Employer) for EPF services that are available online.

More information on i-Citra

Meanwhile, Prime Minister Tan Sri Mahiaddin Md Yasin, on 28 June, announced the i-Citra EPF withdrawal facility. It is similar to the i-Lestari and i-Sinar EPF withdrawal facilities.

i-Citra is available to all EPF members, including non-citizens and permanent residents with at least RM150 in their EPF savings as of the date of their application. 

Members can start applying for the EPF withdrawal facility on the i-Citra online portal at from 15 July to 30 September.

The first payment expected to be credited to the member’s account in August 2021.

EPF members can make withdrawals of up to RM5,000 with a fixed payment rate of up to RM1,000 (RM50 minimum) per month for a period of five months, depending on the member’s total EPF savings.

The withdrawal eligibility amount is based on the member’s total savings on the date the application is processed after deducting the next i-Sinar payment (if any). 

There must also be at least RM100 in Account 1 after withdrawal to maintain EPF membership.

Members can check their EPF balance through iAkaun, the iAkaun app, or at a KWSP kiosk.

The fine print

Those who have applied for i-Lestari and i-Sinar may apply for i-Citra if they are still qualified.

Members of the civil service can also apply for i-Citra. However, they are likely to face the risk of using government shares that need to be returned to the government in the future.

Akaun Emas savings cannot be used for i-Citra. 

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