Pos Malaysia’s website hit by malware: Online shoppers “upset”

Ever wondered what happened to that parcel that you’re supposed to receive but hasn’t yet shown up?

Seems like Pos Malaysia was hit with a malware attack last week which prompted the postal service to lodge a police report and rectify the problem.

They’ve added in the statement that although their site was attacked, the data of customers is still safe.

While Pos Malaysia’s website has gone back online, its other website, Pos Laju is still under maintenance.

This has annoyed many of the delivery service users (sellers and buyers alike) as many have complained that they are unable to track their parcels.

i am:

⚪️ straight

⚪️ gay

🔘 waiting for poslaju to finally deliver my parcels

🔘 losing my patience

— Syafiq Aizat Ayub (Sapit) (@yo_sapit) October 22, 2019

The poslaju abg that sent my parcel today just told me that their system is down right now and they suppose to not deliver the parcel but they still do it bc nanti customers complaint. I asked when will the system be okay again and he said he have no idea too

— 사만다 ☄ SOPE WORLD ☄ (@balencihope) October 23, 2019

As online seller, jika barang tu tak sampai sbb pos laju yg problem salah peniaga eh? 😓

— abg manis (@iwanqais) October 29, 2019

As an online seller, if the parcel didn’t arrive because it’s Pos Laju’s problem, is it the seller’s fault?

via Twitter

The company has taken proactive measures to track these parcels via Twitter, but people are becoming increasingly frustrated with the service.

If you are affected by this and want to track your package, you might want to tweet to their official Twitter page with the following details :

Sender
Name:
Tel:
Full address:

Item Type:
Brand:
Quantity:
Colour:

Regards,
HD [2]

— Pos Malaysia Berhad (@pos4you) October 29, 2019

As of the time of writing (Oct 29), the site is still down which makes it more than a week since the malware attack.

Alternatively, if you can’t access Pos Laju’s website to track your parcels, you can also visit the link to this website to find out the whereabouts of your package.

Pos Malaysia sends around 700,000 parcels daily, so each day with disrupted services is certainly bad news!

Are you affected by the recent Pos Laju website disruption? Let us know on our Facebook, Twitter and Instagram!