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D’Apple Fried Chicken (DAFC) has denied allegations that food sold at its Kota Bharu Airport outlet was infested with maggots, as claimed by a customer on social media.
In a statement issued today, the company said it had referred the matter to its legal advisers for further action against the complainant.
“As the allegation involves food safety issues and has affected the company’s reputation, the matter has been referred to our legal advisers and further action will be taken through the appropriate channels. A police report has also been lodged for record and further investigation purposes.
“DAFC will continue to cooperate fully with the relevant authorities and remains committed to ensuring the highest standards of cleanliness, food safety and product quality,” the company said.
The statement came in response to a video shared by Threads user @meliso, who alleged that chicken purchased from DAFC’s Kota Bharu Airport outlet was filled with maggots and had a slimy texture.
According to DAFC, an internal investigation involving a review of the product, relevant footage and operational procedures at the outlet found no breach of standard operating procedures during the transaction.
The company said the objects claimed to be maggots were in fact sesame seeds, which are part of the ingredients used in its Korean Wings menu.
“Our review found that the objects alleged to be maggots have characteristics consistent with sesame seeds, which are indeed used as part of the ingredients in the DAFC Korean Wings menu.
“We also found that what was described as ‘slimy’ was actually the Korean sauce used for the dish.
“The Korean sauce naturally has a thick and sticky texture, which is one of the characteristics of the product.”
DAFC stressed that its investigation had uncovered no evidence to support claims that the product contained maggots.
The company added that it had attempted to resolve the matter amicably and professionally, including contacting the complainant directly to seek further clarification and a mutually acceptable solution.
“However, the allegations have spread widely and have affected the reputation of the company, our employees, business partners and even family members who have no connection to the matter.”
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