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Malaysians Irked By “Useless” Messages, Ministry To Review Gov SMS Broadcast SOP

Malaysians Irked By “Useless” Messages, Ministry To Review Gov SMS Broadcast SOP

Recently, Malaysians received two messages praising the unity government and it left many confused about its purpose.

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Malaysians have been receiving random SMS broadcasts praising the unity government for the past few days and it has irked some of them.

The first message spoke of how the unity government is a solution based on the law and Federal Constitution.

The second message blast said the unity government is represented by Members of Parliaments of various races, religions, and regions with various expertise and experiences.

Screenshot of the messages. Image: TRP

Most people were already annoyed by the message broadcasts since the lockdown days because the messages were often pointless.

They felt like the current messages, under a different government, are still similarly useless.

Some have asked if the government could stop sending them these messages and called out Minister of Communications and Digital Fahmi Fadzil for not improving the messaging broadcast.

A netizen pointed out that Fahmi had criticised the previous government for sending similarly unhelpful messages during the pandemic.

Due to numerous complaints, the Communications and Digital Ministry said it’ll review the standard operating procedure for its SMS broadcast.

Its deputy minister Teo Nie Ching said they were aware of the issues and will try to carry out improvements regarding the matter.

Pakatan Harapan MPs had criticised the previous government for sending similar text messages to the public, New Straits Times reported.

It has been alleged that the official SMS channel ‘GOV’ was used to spread propaganda instead of making public service announcements on initiatives by ministries and government agencies.

Previously, the GOV channel was used during the pandemic to inform people about the bank loan moratorium and warn people of scams.

There have also been calls since last year for Fahmi Fadzil to improve the public relations between the government and the people, and to address misinformation online.

Solving this current messaging hiccup could be the first step to managing the communications strategy.

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