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AirAsia’s ‘Fun’ Tweet Became A Public Review Panel By Unhappy Fliers

AirAsia’s ‘Fun’ Tweet Became A Public Review Panel By Unhappy Fliers

Customers burned by the airlines made their displeasure known.

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Running a company is hard but so is trying to become a good social media manager or admin.

Recently, AirAsia posted a seemingly innocent question on its official Twitter to ask followers what advice they would give to a first-time flyer.

In an unfortunate twist, the responses quickly backfired on the company and it became a review of the low-cost airline.

Most responses from netizens implored others not to fly with AirAsia because the airline is notorious for cancelling and rescheduling flights.

The netizens’ gripes also stemmed from the previous issue where a lot of travellers had difficulty getting reimbursed for cancelled flights during the lockdown.

READ MORE: AirAsia’s Tony Fernandes Shows Off New Tesla Y, But Netizens Aren’t Celebrating With Him

A netizen also gave helpful advice to students who are looking to save on airfares by recommending students fly with Malaysia Airlines instead.

Two days ago, Capital A Group chief executive officer Tan Sri Tony Fernandes said that AirAsia had refunded nearly all customers affected by flight cancellations during the pandemic lockdown.

The aviation arm of Capital A Group, AirAsia Aviation Group Ltd (AAAGL) said they have finalised over 99% of all customer queries and are working to settle the final 0.8% over the next few months, Malay Mail reported.

AirAsia X (AAX) and Thai AirAsia X (TAAX) also have plans in place to compensate customers affected by flight disruptions over the past two years in the coming months.

To date, the majority of all affected guests have received their travel vouchers (totalling over 155,000 guests) and we aim to complete the issuance of all remaining travel vouchers within the coming weeks.

AirAsia X CEO Benjamin Ismail

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