The netizen claimed there was only one officer working since 8.30am.
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About four weeks ago, Menteri Besar Johor Datuk Onn Hafiz Ghazi promised the public that they won’t have to form a long queue at UTC Kotaraya.
Malaysia Gazette reported that he said there would be more counters and waiting areas set up.
From 11 May 2022 onwards, passport renewals can only be done online except for some special cases in order to lessen queue times.
READ MORE: How To Renew Your Malaysian Passport Online
Still slow with long wait times
However, netizens report that the situation still remained the same despite the early promises.
A Twitter user Haikal (@hxikxl) shared several images online to show the long lines snaking through UTC Kotaraya around 8.30am yesterday, 8 June. He said he was there to collect his passport.
What time does the immigration officers in UTC Kotaraya start work? It’s 8.30am but only one person is working at the counter to attend hundreds of people. There were lots of officers when YB visited that day. Today there’s no one. Did everyone get laid off?Twitter user Haikal
Salam YB @onnhafiz nak tanya. Pukul berapa orang imigresen UTC kotaraya ni kerja? Pukul 830 sorang je ada dekat kaunter nak attend beribu orang? Haritu masa YB datang ramai pulak. Harini takde orang. Dah kena buang ke semua pic.twitter.com/dzOUjPP5yY— hxikxl 🏴 (@Haikalsupari) June 8, 2022
Haikal also claimed that he waited in line until 11am and the queue didn’t move.
He jokingly said that by the time he gets his passport, it would have expired because the queue took 5 long years.
Kahkah time collect passport dah expired. Tak sedar rupanya dah 5 tahun queue 😂— hxikxl 🏴 (@Haikalsupari) June 9, 2022
Due to the agonizing wait, Haikal decided to return home and try again another time before he has to return to Singapore.
Worse come to worse, he might have to use his birth certificate to enter Singapore.
Aku balik jelah tak larat tunggu. Pick hari lain je minggu depan nak masuk singapore tak tau sempat tak— hxikxl 🏴 (@Haikalsupari) June 8, 2022
Dah lah aku tak larat nak queue sampai pukul 11 tak gerak langsung. Aku masuk singapore minggu depan pakai surat beranak jelah— hxikxl 🏴 (@Haikalsupari) June 8, 2022
Netizens criticised the service at UTC and said it’s not a surprise to see the employees there putting on a show for the minister during his visit.
Another netizen suggested others renew their passports at Kukup because it allegedly takes about 1.5 hours to get everything done.
Standard la bro 🤣 bila orang atas datang, semua tiptoptap…— Abudi Alsagoff (@AbudiAlsagoff) June 9, 2022
Pls go to kukup. It can be done within 1.5 hrs . If collect Shd even be faster .Travel time depending where you live,at most 3 hrs pergi balik dah ada passport .( including waiting time at the office )— Phillip Skadiang (@PSkadiang) June 9, 2022