The lift has been broken since last year and this inconveniences the disabled community and elderly persons.
Subscribe to our Telegram channel for the latest stories and updates.
A lot of the public facilities in Malaysia are not disabled friendly and it’s often not maintained well or are left in disrepair. This makes life difficult for the disabled community who usually get around the city using public transport.
A Twitter user Pearly (@xxpearlyxx) recently shared a photo of a man on crutches slowly making his way up the stairs at the Ampang Park LRT station.
She felt sorry for him because he had to hobble his way up the stairs because the lift at the station is still not repaired since last year.
Rapid KL said guests who need extra help can reach out to the staff working behind the counter.
Hai, lift di stesen Ampang Park masih lagi di dalam penyelenggaraan. Pelanggan boleh minta bantuan staff di kaunter. Staff boleh bantu.— Ask Rapid KL (@AskRapidKL) May 18, 2022
However, netizens think it isn’t enough for disabled commuters to keep requesting help from the staff.
They think the lift has been left in disrepair long enough and it also inconveniences the elderly commuters.
A netizen also pointed out that it doesn’t make sense for commuters to ask for help from the bottom of the stairs because the staff counter is situated upstairs.
Netizens said that the staff are often unfriendly too so asking for help may not be a good idea.
Even if the commuters ask for help, is the staff supposed to carry the disabled or elderly commuters?
What a tone deaf reply from a customer service personnel. It’s been a year, what and why is it taking so long? It’s causing inconvenience to your customers. Jeez, man. Speed things up.— Wan Afifi Zawawie (@afifizawawie) May 19, 2022
Kaunter kat atas ke kat bawah? Jenis reply memang tak pakai otak ke? Jadi abang ni nak kena jerit panggil staf ke daripada bawah tangga tu?— ‘AJ 🇲🇾🏴 (@aqiljunaidi_) May 18, 2022
Tara yotak punya reply.
I bawa my grandma naik lrt then lif rosak.Tanya staff kat situ dia cakap tunggu kejap but almost 30min.Then my grandma trpksa trun tangga.Bila ada alternatif lain x diorg ckp suruh naik lrt balik trun stesen sebelah sbb lif yg sebelah sana tak rosak.Kennot brain🙂— 🐳Mimie⁷🐳 (@whalien00052) May 18, 2022
What exactly can the staff do to help? How bout you share the estimated completion time instead hmm?— nf 🧣 (@109degreec) May 18, 2022
Staff angkat gendong sampai atas atau macam mana? Kenapa perkhidmatan tak mesra golongan oku & warga emas?— E • F • F • I • E (@effie_mohamad) May 18, 2022
Kurang yakin la part staff nak bantu, kat kaunter pun tak mesra.
It’s time to upgrade. Sooner or later, tak mustahil Malaysia ni ketinggalan jauh dari Indonesia.
Previously, the escalator connecting Ampang Park LRT and Intermark Mall caught fire but it also took a long time for it to be repaired.
It takes a while for repair works to start
It’s not the first time when repairs at LRT station took ages to even start at all. Last year, netizens complained about the broken escalator at Sri Rampai LRT that has not been repaired for at least five years and counting.
At first, the repair work wasn’t initiated because the spare parts didn’t arrive in time. Rapid KL later said it wasn’t under its jurisdiction to carry out repair works.