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AirAsia X Customers Can Finally Use Their Credits Again For Flights Starting Today

AirAsia X Customers Can Finally Use Their Credits Again For Flights Starting Today

Flights From Kuala Lumpur to Sydney, New Delhi and Seoul are open for booking using the travel credits.

Ikhwan Zulkaflee

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AirAsia X (AAX) today announced that guests with outstanding travel credit first will be given priority to book existing service flights.

In its statement, the low-cost carrier said that affected guests can use their credit accounts to do so.

AAX will also automatically issue a travel voucher to everyone with unused credit for booking travel up to five years in advance via their registered AirAsia rewards account within the next three months.

“Furthermore, guests affected by the restructuring process will also receive a one-off payment of 0.5% of their unused travel credit on the first anniversary of the completion of the Debt Restructuring (March 2023), as well as a portion of AAX’s profits in the coming years,” the statement reads.

Its Chief Executive Officer Benyamin Ismail, thanks everyone affected by the travel ban for their understanding and patience for the past two years.

“Our guests remain our top priority and we look forward to welcoming them back on board with our great value fares and industry-leading inflight service as the world continues to reopen,” said Benyamin.

AAX had recently launched its first post-pandemic services from Kuala Lumpur to Sydney and last week to New Delhi and Seoul, which are now available for booking using a credit account or by reinstating any outstanding travel credit for travel before 30 June 2022.

The statement further reads that as per the Explanatory Statement which was distributed to all Scheme Creditors (including affected guests) last year, the issuance of credits to guests affected by the Debt Restructuring is at the discretion of AAX management and is subject to terms and conditions.

AAX had completed its debt restructuring On 16 March. It was reported that AAX will write RM33 billion back to profits in the next quarter.

The carrier’s debt restructuring proposal was approved by its creditors on 12 November 2021 and by the High Court of Malaya on 16 December 2021.


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