AirAsia Delayed Flight Last Minute, Family Forced To Make Baby Bed With Chairs And Pillows
The family had to create a makeshift baby bed in the airport because there were no hotel rooms available.
Subscribe to our Telegram channel for the latest stories and updates.
Delayed flights are a nightmare for many travellers at the airport. Not only is there nothing much to do to bide the time, but there are also no comfortable places to rest or sleep.
A recent AirAsia passenger shared their ordeal on Twitter when their flight was delayed at the last minute with no hotel rooms available.
The family had a baby with them. Due to the long wait, they had no choice but to put two chairs together and pad it with soft items such as pillows to make a makeshift bed for the child.
Unfortunately, my sister had to use up her credits from previous cancellations due to closure of international borders. She didn’t expect it to turn out this badly.
— Kamaboko Gonpachirou (@ennaojt) March 16, 2022
A netizen lamented that AirAsia did not learn from their lesson and still treated passengers as an afterthought.
By right, the airline company should have strived to find accommodations for the passengers.
Why customers hv to check the details etc? Instead, AA should offer the hospitality first. Thats moral obligation to fulfill whatever compensations to the customers.
— Suhana Suhaimi (@SuhanaSOfficial) March 16, 2022
No man, woman or child should go through what your family went through. Airlines need to honor the Right to Care. @MavcommGroup & @weekasiongmp please do your job. @weechookeong
— Anton Ambrose (@TheAntonAmbrose) March 16, 2022
Someone else said the family could claim the travel insurance but another netizen said it doesn’t alleviate the family’s discomfort.
Others complained that AirAsia’s service quality has dropped a lot and pointed out that flights were cancelled easily.
A few said they wouldn’t fly with AirAsia again for these reasons.
That doesn’t alleviate the discomfort the family had to go through.
— Endie (@The_Endie) March 16, 2022
kualiti dan prestasi AirAsia makin merosot akhir akhir ni.
— Ahmad Nazneen (@ahmadnazneen2) March 16, 2022
terlalu mudah cancel flight.
pemusnah perancangan dan harapan orang.
I already decided not to fly AirAsia or AAX anymore after they don’t even bother to give credit back when AAX go bust but still operating. My flight details has been completely wiped out from the system and the useless AVA chat can’t understand my questions. Their service has ⬇️
— ApaBenda (@DQ89685687) March 16, 2022
Netizens recommended others to fly with other reliable airlines.
A netizen recommended others to check out Malaysia Airlines, stating that the fares could be cheaper than AirAsia sometimes.
Another person claimed that AirAsia doesn’t care about their customers since many people still have not received cash refunds for the cancelled flights.
MAS ticket prices are not so bad nowadays. More often than people realise they can be cheaper than @airasia
— Conglomerator wiwi (@elit_bew) March 16, 2022
Check them out next time you’re booking for flight tickets
They don’t care, if they cared they would have refunded money whose bookings done last year
— Thayanand (@thaya79) March 16, 2022
Netizens still angry over un-refunded flights
It was apparent that netizens were still angry at AirAsia for not compensating their previously cancelled flights.
When the pandemic hit, AirAsia only ‘reimbursed’ their passengers via AirAsia credit instead of money.
Numerous tries to contact AirAsia were ignored or led to nowhere. According to The Star, AirAsia Group chief executive officer Tan Sri Tony Fernandes urged customers to accept the credit instead of claiming refunds for flights on 12 April 2020.
This was made worse when Tony showed off his new Tesla Y in 2021 and customers accused the businessman of flaunting his wealth when his staff were still not paid and customers did not get their cash refunds.
READ MORE: AirAsia’s Tony Fernandes Shows Off New Tesla Y, But Netizens Aren’t Celebrating With Him
Share your thoughts with us via TRP’s Facebook, Twitter, and Instagram.