MRT Kajang Line Disrupted During Morning Rush, Passengers Say No SOP And Proper Coordination
The train disruption has caused many to be stranded due to lack of clear directions.
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People who were getting to work using MRT Kajang Line today had to disembark at Phileo Damansara due to technical difficulties.
According to Rapid KL, alternate train services are implemented between:
- Kwasa Sentral to Phileo Damansara
- Semantan to Kajang
There’s also a shuttle train service between Phileo Damansara and Semantan since both are transfer stations.
Netizens who were affected by the train disruption complained online. People also posted up videos showing the crowded and confusing situation on the ground.
Some of the things they pointed out were the lack of health and safety protocols in the crowded stations and the lack of coordination efforts by Rapid KL.
I am honestly disappointed with what happened today.
— . (@egglesspancake) January 5, 2022
1. People are late to office because of “technical difficulties”.
2. No SOP whatsoever inside the train.
3. Polis bantuan dekat platform tengok je tak control crowd lansung.
A netizen questioned why they had to face similar issues every week and whether there’s no proper procedure to perform inspections before operating the trains.
Another person said it was truly unprofessional because passengers were just told to wait.
This is truly unprofessional in terms of public service. No proper procedure and you just let us wait and your announcement is so vague. Normal service will resume shortly? We’ve been waiting here for almost 30 minutes. It would be better if you could do your job efficiently.
— Khalieff Fathiee (@KhalieffF) January 5, 2022
They were also told that normal service will resume shortly when everyone has been waiting for a long time.
Not to mention all the false announcements as if the service will resume back to normal…🤬🤬🤬🤬🤬😡
— €яï$ (@erisjemadi) January 5, 2022
A few complained about how they felt let down after paying RM50 for the My50 travel pass. Someone said it felt like a betrayal.
And we’re paying RM 20 more for this. Dah lah laluan Kwasa Sentral ke Sg.Buloh still kena ambil shuttle bus. People just wanna go to work on time, too much to ask? 🙄
— Nanthinie Meganathen (@nandy1804) January 5, 2022
Dah bayar RM 50 pun teruk lagiii. Aniaya org betul
— hazim (@kasyabelike12) January 5, 2022
READ MORE: “RapidKL’s My30 Will Be Replaced With My50” Says Transport Minister And Netizens Aren’t Happy
Rapid KL apologises for the inconvenience
Rapid KL has apologised for the inconvenience caused during the morning peak hour.
The technical issue was caused by train number 22 when it approached the station.
According to the statement, the disruption will cause the other trains to move at a slower pace and make longer stops.
The alternative routes will be active until services return to normal.
For more information and updates, passengers are advised to check Rapid KL’s Facebook, Twitter and Instagram.
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