An email is set up by the Trade Ministry to handle food delivery complaints.
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Traders and consumers can submit any issues and problems related to food delivery services (p-hailing) using a special complaint channel set up by The Domestic Trade and Consumer Affairs Ministry (KPDNHEP).
Its Deputy Minister, Datuk Rosol Wahid said the complaints can be lodged via email to firstname.lastname@example.org so appropriate action can be taken by the ministry.
Rosol said that last year, the ministry received 1,903 complaints regarding foodpanda. From January to August this year, there was a total of 946 complaints made regarding the company.
KPDNHEP also received 30 complaints about GrabFood in 2020 and 43 complaints about the company from January to August this year.
The ministry is actively engaging with all key players in the p-hailing industry, especially foodpanda and GrabFood, to resolve all issues including delays in payment of food sales to traders and high commission charges.
“Some p-hailing companies claim that the delay in payment is due to problems with their system. They promise to improve their system. There are also companies that want to lower their commission rates,” he said.