Now Reading
“It’s A Really Dumb Website” Immigration’s eService Trolled By Photo Studio & Netizens Can’t Agree More

“It’s A Really Dumb Website” Immigration’s eService Trolled By Photo Studio & Netizens Can’t Agree More

Netizens shared their frustrations dealing with the Immigration Department’s eServices.

Subscribe to our Telegram channel for the latest stories and updates.

The Malaysian passport was recently ranked as the 14th most powerful passport in the world — allowing citizens to travel to 179 destinations visa-free or be issued a visa-on-arrival.

But the process of getting your hands on such an authoritative travel document seems to be the opposite of power lah

Internet blooms with political memes in midst of PM Mahathir's shock  resignation, Digital News - AsiaOne
(Credit: Yi Zhou Yap/Facebook via AsiaOne)

Netizens didn’t know whether to laugh or cry at the sight of the peculiar terms and conditions offered by a local photo studio that professionally shoots passport portraits for paying customers.

With a sign reading “even (if) done properly doesn’t guarantee 100% success” and “we did our best. It’s a really dumb immigration website,” the studio offers customers a chance to retake their photos for free if the 1st set of pictures was rejected by the Malaysian Immigration Department’s MyOnline Passport renewal system on its official website

Read More: How To Renew Your Malaysian Passport Online

The studio’s honest-to-god comments were shared by local journalist and Jabberwock enthusiast Hadi Azmi on Twitter, who apparently employed the studio’s services in order to get his own passport renewed.

In no time, Twitterjaya came to applaud the establishment’s bluntness.

Some netizens also began sharing their own frustrations about dealing with the Immigration Department’s supposedly sub-par eServices.

Since the borders reopened in early 2022, and after two years of Covid-19 lockdowns, Malaysians scrambled to apply for or renew their passports to travel abroad. However, many experienced problems and setbacks including;

  • frustrating long lines at the Immigration offices and kiosks.
  • made online appointments but still had to wait and line up for long hours.
  • thumbprint errors during the online application process.
  • having their pictures rejected by the system.

Read More: [Watch] It’s A Mad, Mad, Mad World At Ipoh UTC As Hundreds Rushed To Get Their Passports

According to the MyOnline Passport guideline, applicants must submit a softcopy of a standard, passport-size portrait that clearly shows one’s face facing the camera.

The specifications also note that applicants must take photos in dark-coloured clothing that covers their chest and shoulders, not have their hair or accessories cover their forehead and shot with a white background.

(Credit: Jabatan Imigresen Malaysia)

The Immigration Department even provided a video tutorial to help applicants in their renewal process.

Share your thoughts with us via TRP’s FacebookTwitter, and Instagram.

Get more stories like this to your inbox by signing up for our newsletter.

© 2021 The Rakyat Post. All Rights Reserved. Owned by 3rd Wave Media Sdn Bhd