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“Don’t Blame The Lady”, Says Pizza Hut In Response To Viral Perak Meltdown

“Don’t Blame The Lady”, Says Pizza Hut In Response To Viral Perak Meltdown

The store remained opened despite a broken oven because it had other stuff to sell on its menu.

Akmal Hakim

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“We must always endeavour to be thoughtful and kind,” said Pizza Hut, breaking the silence following the viral attention the company received when videos of its employees tending to a supposedly disabled (OKU) customer in Perak spread online.

As the story goes, a woman was caught yelling and allegedly called the police on the restaurant when she found out that their oven was out of order due to a lightning strike.

Read More: [Updated] Perak Woman Calls Cops On Pizza Hut Over Broken Oven

Saying that it takes the matter very seriously, Pizza Hut Malaysia’s management team explained that they do not tolerate hateful or hurtful statements aimed towards the customer.

The team said that police had been prompt to deescalate the situation when it happened, and the customer got the pizza she wanted when the broken oven was fixed.

The company also gave a pat on the back to its staff who remained composed in attending to a customer’s needs.

They truly stood by Pizza Hut’s motto of providing satisfaction to our customers as best as we can, and even in situations in which the issue cannot be immediately resolved, our staff will try to the best of their ability to resolve the issue.

via The Management of Pizza Hut Malaysia.

The same was said by Malaysians who had praised the workers’ patience in dealing with a tricky diner, with many acknowledging and sharing personal experiences of how challenging it can be to work in the F&B line.

Answering curious questions as to why its restaurants’ remained open even with a broken oven, Pizza Hut explained that “we have many other popular choices that are non-oven based made available to serve our customers such as our popular mushroom soup, garlic bread, variety of pasta, range of crispy wings and many more.”


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