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Hypermarket Chains Getting Friendly On Social Media As MYDIN Says Goodbye To Tesco, Hello To Lotus’s

Hypermarket Chains Getting Friendly On Social Media As MYDIN Says Goodbye To Tesco, Hello To Lotus’s

Tesco/Lotus’s also provided a quick Q&A for its loyal customers.

Akmal Hakim

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They say that people come and go, but some friendships can last a lifetime.

Malaysians were swept away by a wave of melancholy when MYDIN – Malaysia’s largest halal hypermarket chain – bid a farewell to an “old friend” to send a warm “hello” to its new neighbor/competitor, Lotus’s Malaysia.

In a quick correspondence on Facebook, the two hypermarkets were seen exchanging greetings to one another following Tesco Malaysia’s rebrand to Lotus’s.

Read More: Bye Bye Tesco Malaysia, Retailer Changes Name to Lotus’s

“Cheerio. Ol’ friend. Sawadee and a warm welcome to our new neighbour,” wrote MYDIN in its post complete with a digital gift basket to greet its new Thai counterpart.

In its reply, the Tesco Malaysia official page sent its own computer-generated basket of goodies with a poem to their new “kawan” in the market.

Netizens were seen taking to the comment section to send their own goodbyes and welcomed Lotus’s arrival.

(TescoMY /MydinMalaysia/Facebook)

It was recently revealed that the Thai conglomerate, Charoen Pokphand (CP) Group, had taken over Tesco’s operation in Malaysia and Thailand in 2020 from its original British multinational owners.

Customer queries

Being the concerned consumers that we are, Malaysian’s had a few questions concerning the rebranding of Tesco Malaysia which were promptly answered by the company;

Is it Lotuss or Lotus’s?

Lotuss Stores (Malaysia) Sdn Bhd is the registered company name, while their brand name would be Lotus’s Malaysia.

Can we still make refunds from Tesco?

Refunds or exchanges with receipts from Tesco will be honoured with the same terms and conditions.

What happens to my Tesco Clubcard points?

Clubcard members would be informed of any changes to the loyalty program.

Can I still use my Tesco discount coupons?

Tesco Clubcard members and anyone with Tesco vouchers, e-vouchers, gift vouchers or coupons can still redeem them following the validity or expiry date.

Are Tesco brand products still available for purchase?

Tesco brand products will continue to be on sale while stocks last.

Can I still use Tesco’s online services?

Tesco Online, “Order & Collect” as well as “Scan & Shop” application services will continue to be available.

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