M’sian F&B workers share terrible customer experiences & it’ll give you nightmares
Have you noticed there seems to be a lot of news of rude
customers lately?
From that angry mak cik’s Chicken Rice Shop rant to the vandal teens in Family Mart, it looks like being in F&B is ROUGH.
That’s exactly what Twitter user @asoshiation set out to establish with a series of tweets sharing her experience working in F&B.
share ur experience working in f&b! I’ll start
worked as a server in a restaurant and makcik2 ala macam ni called me by ketuk2-ing her garfu on the glass cup pastu bila layan, dia tanya “awak x dengar ke saya panggil?”
em makcik, saya orang bukan lembu nak panggil camtu :–))) https://t.co/qREF2hL5cc
— asoshiation (@asoshiation) June 19, 2019
Translation: “worked as a server in a restaurant and this mak cik called me over by knocking her fork on the glass cup. And when I came to serve her, she said “didn’t you hear me calling you?â€
Em, mak cik, I’m a human not a cow to be called like that”
Followed by an interaction with Mr Moneybags:
#2 one time customer’s card x lepas for payment so i apologised and all and dia tetibe menjerit kat muka i sambil tunjuk resit atm “eh hello u ingat i xde duit ke?? u tengok berapa ribu i ada dalam card ni!!”
ok tapi masalahnya card nya still declined Dato’ oii :–)))
— asoshiation (@asoshiation) June 19, 2019
Translation: “one time, a customer’s card got declined so I apologised and all. Suddenly, he started yelling in my face while showing me his ATM receipt saying, “eh hello. You think I don’t have money?? You look at how many thousands of ringgit I have in this card!!â€
Okay, but the problem is that the card is still declined Dato’ oii”
And then there’s this gem right here:
#5 ada dato tu order something aku tak dengar so aku minta repeat, pastu dato siap gelak2 cakap kat anak2 dia, “see this is what happens when you don’t study well, you work here and you can’t even understand simple English. Kan, dik?” so I told him –
— asoshiation (@asoshiation) June 19, 2019
Translation: “There was a Dato’ ordered something I couldn’t hear. So I asked him to repeat. Then the Dato’ laughed and told his daughter, “see this is what happens when you don’t study well, you work here and you can’t even understand simple English. Right, dik?” so I told him–“
“Sir, I teach English at Cambridge to students similar to your daughters’ age. I just didn’t hear you well enough, it has nothing to do with my education.” dato pun tersipu malu terus order oren jus
— asoshiation (@asoshiation) June 19, 2019
There was also a mathematician who wanted to pay half the price because he only ate half the meal:
#21 ada foreigner datang makan. dia makan half pastu kata can i pay just half? because its not so good and i just ate half. bila cakap kena bayar full, nak marah aku sebab makanan x sedap and x puas hati. aku cam jam jap kepala.. aiyoo sir i think ur brain also half la
— asoshiation (@asoshiation) June 20, 2019
Also this, unfortunate situation:
#28 ada customer no datang order take away. “nanti lepas movie saya amik” katanya. kitorang pun ok la, agak2 sejam lepas order baru masak. rupanya movie dia habis kul 12.45am.. kitorang staff cam orang bodoh tunggu dia datang amik takut Cik Ti pulak datang makan en hahahahha
— asoshiation (@asoshiation) June 20, 2019
Translation: “There was a customer ordered take away saying “I will take after the movie”. We were all ok la, can cook the food in an hour. Turns out, the movie ended at 12.45 am… us staff were waiting for him like fools because we didn’t want mice to come hahahaha”
Her tweets gathered quite a lot of attention with over 7,000 retweets and fellow F&B workers sharing their own PTSD-inducing experiences.
Like this customer who ordered a beef burger AND THEN SCOLDED THE WORKER for not knowing he can’t eat beef (um…. WHAT?)
Burger King. Menu tu dah sah2 tulis Beef burger. Aku serve la dia burger tu seperti dia order. 10 minit kemudian, ‘Oh shit are you stupid i can’t eat beef’ sambil bawa burger yg dh digigit separuh. Bermula la sesi memaki aku.
How the f*** aku nak tahu kau takleh makan beef.
— عار٠هيكل (@qalariff) June 20, 2019
The Goldilocks customer:
Pernah ada customer nak air panas, aku kasi air panas dari coway . Then dia marah2 kata “Dik, ni air suam ni. Aku nak air panas”. Babi, air tu berasap sial. Then aku geram aku masuk dalam microwave, kasi dia. Then boleh dia kata “Panas sangat ni dik, aku nak air panas”🤦♀️😑😑
— Canis Lupus (@Wasaaakir) June 20, 2019
Translation: “there was a customer who wanted hot water, I gave her hot water from Coway. She started scolding me saying “Dik, this is warm water. I wan’t hot water.” The water was steaming. Then I put it in the microwave and gave her. She went and said, “This is too hot, dik. I want hot water”
I didn’t get much asshole customers since my particular workplace was a cafe&bar, and the food is expensive, but there was this dude whO was having dinner with the fam, and while dining be proceeded to cut his nails AT THE TABLE
— beau 🍒 (@revesmoi) June 21, 2019
So there’s a family yg datang masa fullhouse, so letak la nama in waiting list. Got this guy said ‘ingat sy xda duit sgt ke nak makan sini? I want a seat’ while flashing cash. Waiting list is not about duit bro & nobody said shit. In the end minta discount for kids meal fakin bij
— das (@miameann) June 20, 2019
Drive thru store at a supermarket , customer demanded me to remove a trolley that’s not even blocking the lane… Threaten to sue me if car was damaged. Sigh 🤦🏻♂️
— Vader (@N7_Epsilon) June 20, 2019
When The Rakyat Post reached out to @asoshiation, she told us that she saw the mak cik ranting at the Chicken Rice Shop server and felt bad for the girl.
“Some situations are beyond our control. Obviously sometimes we have problems like shortage of staff, so we have to work twice as hard to meet the demands. But at times like these, there’s always customers who just barge in and treat the servers really badly.”
“I think people really need to know that servers, bartenders, people who work in retail and customer services in general, they’re humans too and they have feelings. Sure, we make mistakes sometimes but that doesn’t mean we can be considerate towards each other. You’d be surprised that the person handling your food could be a PhD holder!
@asoshiation’s observations serve as a lesson for Malaysians to reflect on how we treat people who are perceived to be “lower”.
Remember the wise words of Malcolm S. Forbes, “You can easily judge the character of a man by how he treats those who can do nothing for him.”
