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Passengers Complain They Can’t See Flight Attendants Expressions Behind Face Mask, So Garuda Indonesia Is Ditching It

Passengers Complain They Can’t See Flight Attendants Expressions Behind Face Mask, So Garuda Indonesia Is Ditching It

Kirat Kaur

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Garuda Indonesia says that their flight attendants will be ditching face masks following passengers complaining of not being able to tell if they’re smiling or frowning.

According to Malay Mail, the five star carrier’s CEO Irfan Setiaputra revealed that people apparently had a problem with not seeing the flight attendants’ expressions while being served.

In a virtual discussion, Irfan Setiaputra said face masks minimize the feeling of human interaction between passengers and flight attendants, calling it a stressful experience for passengers.

We do not want passengers to board the plane feeling unhappy or stressed out, or thinking, ‘oh, is this an ICU?’ when they get on. Everyone wearing personal protective equipment (PPE), covered from head-to-toe, that’s not right.

Irfan Setiaputra, CEO of Garuda Indonesia.

The solution to getting rid of the masks is to gradually switch to face shields only.

Currently, the airline’s health precautions include mandatory face masks for passengers and crew along with temperature screening.


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