Grab slammed for rude reply on Twitter

City folk would know the importance of Grab and other e-hailing services.

You know, Grab being your lifeline sending you to work every morning because…well, there just isnâ€™t any other transportation from your place to work, you would know about CARMEGEDDON starting from tomorrow (July 13)!

Well this time, Grab went to Twitter with an appalling reply pushing netizens off the edge.

So bape kerat je driver Grab tinggal kat JB ni lps PSV apocalypse? Arini staff aku ramai lambat dtg keja. Harga mahal + kena tunggu lama.

â€” Nazri Ishak (@techsupremo) July 12, 2019

So how many Grab drivers are there in JB after the PSV apocalypse? Today A LOT of my staff were late to work. Expensive + have to wait a long time.

Milknd Mocha Upset GIF from Milkndmocha GIFs

To his shock, Grab actually replied to his complaint.

Maybe perhaps booking a ride much earlier instead of the usual time can save you the trouble, don’t you agree?

â€” Grab Malaysia (@GrabMY) July 12, 2019

via GIPHY

It’s bad enough that thousands will be affected with the PSV enforcement, but to be replied with such a curt response?

Twitterjaya is of course now completely upset. The internet was not having it.

Attitude, Grab! Not necessary with this reply!

â€” queen emÃ¸ (@totallynotleya) July 12, 2019

i was indeed pity the grab drivers bcoz of govt short notice in implementing this new laws. but this remarks is really uncalled for.

â€” #ThankYouKangin #WeLoveYouKangin #OT15 (@najwasyaza91) July 12, 2019

Wtf????

â€” sam (@fiftyate_) July 12, 2019

Though some were polite enough to suggest some ideas.

Disagree. Perhaps introduce Grabshare here (in Penang) to efficiently share limited resources?

â€” Zaid-Immersive Auth (@zaidmo) July 12, 2019

To which Grab cheerfully replied…

Hi Zaid, that’s a good idea! We got your feedback and will let our Penang team know about this right away. Thanks! 🙂

â€” Grab Malaysia (@GrabMY) July 12, 2019

Realising their mistake, Grab apologized for their curt reply.