PUTRAJAYA, 29 July 2016:
Not many people are aware that they are entitled to a rebate if they experience a specific number of power outages a month which last four hours or more, said Energy Commission (EC) chief executive officer Datuk Ahmad Fauzi Hasan.
Under Tenaga Nasional Bhd’s (TNB) Guaranteed Service Level (GSL) component, he said the utility is required to compensate consumers if its level of service was not satisfactory.
He said domestic consumers in Kuala Lumpur and Putrajaya who experience power interruptions for a duration of four hours or more four times a month can get a 1% rebate off their average monthly bill or RM10, whichever was higher.
Commercial consumers are also entitled to a 1% rebate off their average monthly bill or RM300, whichever is higher. As for industrial users, they can get a 0.5% rebate or RM1,000, whichever is higher.
“However, the rebates are not applicable if the power outages are caused by natural disasters or weather-related incidents.”
Ahmad Fauzi said consumers in other states were also entitled to the rebates, provided there were five instances of power outages a month, with each lasting four hours or more.
To get the rebate, consumers must first make a claim to TNB not later than two months from the date of the bill for the month during which the interruptions occurred.
The rebate amount will be deducted from their subsequent month’s bill.
“The EC’s objective, among others, is to ensure that utility companies like TNB provide quality services, and this is why it introduced the GSL, which can be regarded as the client’s charter.”
He added that the GSL has five parts – one of which required TNB to compensate their customers if its quality of service was compromised.
“Not many realise that this GSL exists. When more consumers become aware of their rights, TNB will strive to improve the quality of its services.”