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SHAH ALAM, June 16, 2015:

While the advent of digital technology has revolutionised the way people communicate today at lightning speeds, traditional ways of communications such as postal services or snail mail are declining less than expected.

Despite the adoption of email, instant messaging and such, Pos Malaysia Bhd head of mail product management Mohd Zaki Nasir believes Malaysia has a sustainable snail mail culture.

“It’s a worldwide trend, in other countries, where snail mail has declined. It has been the same here as well but our decline is not as bad as the ones in US or UK as we maintain a strong number of people using mail.”

Zaki noted that in 2014, Pos Malaysia processed approximately one billion letters. “The annual drop is around 3%-4% which is not so bad.”

The strong trend of snail mail culture within Malaysia could be attributed to its many rural and developing areas that still rely on the sending of mail to relatives and friends in the city.

The Pos Malaysia Shah Alam mailing centre – which handles the processing of letters and greeting cards for Selangor, KL and Negeri Sembilan – on an average receives 300,000 items a day from the mailbox.

Zaki said this centre processes 3.5 million items a day.

But with the decline of snail mail and automation at the facility, the initial 1,200 workforce in 2010 has been halved to 650 employees as of this year, he added.

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