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PUBLISHED: Apr 22, 2017 11:22am

Faster refunds at KTMB

KTM1

Source: Bernama Source:
Bernama

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KUALA LUMPUR, 22 April 2017:

KTM Bhd (KTMB) has upgraded its  e-Tiket system to further improve its delivery system.

KTMB said in a statement it had activated its automatic refund system since yesterday to overcome the problem of late refunds to customers

Under the automatic system, customers can get refunds within a day as compared to 14 or more days previously.

Apart from these,  KTMB has increased its ticketing machines by 47 units since April 3 and upgraded its servers to 50Mbps capacity to handle online transactions more efficiently.

Its e-mail and short-messaging facilities were also being upgraded and official website  and online booking systems being redesigned  to be more customer-friendly, the statement added.

Not only all these, its Twitter and Facebook sites are also being streamlined while staff have been added at its Customer Service Unit to serve customers better.

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